ESSENTIAL DUTIES & RESPONSIBILITIES

• Establish partnerships with local law enforcement agencies and statewide rape programs.
• Represent YCC on local Sexual Assault Response Team (SART), acting in a leadership role.
• Coordinate and conduct annual Sexual Assault Awareness Month Activities.
• Work with CRT coordinator to develop, coordinate, and conduct regular advocate trainings.
• Create and distribute culturally relevant information regarding sexual assault.
• Provide speaking engagements to the community.
• Assist with the preparation of quarterly and annual reports.
• Provide crisis intervention advocacy for victims of sexual assault.
• Assess client needs and refer clients to therapy as needed.
• Maintain accurate records on all clients and enter them into the client database in a timely manner.
• Assist victims with Crime Victims Reparation forms. 
• Co-facilitate weekly support groups for rape and sexual assault victims.
• Provide court advocacy when required.

• Prepare and coordinate CRT advocate, volunteer and staff calendars monthly in order to ensure on-call, 24-hour crisis intervention.  
• Develop; coordinate, and conduct monthly CRT training meeting. 

• Participate in rotating, on-call 24-hour crisis intervention, respond on-scene if needed as back up to the Crisis Response Team and rape crisis line.
• Provide advocate victim intake folders, clothes for victims, and information and referral.
• Prepare and coordinate rape volunteer advocate and staff advocate calendars monthly in order to ensure on-call, 24-hour crisis intervention.
• Recruit, train and supervise volunteer advocates.
• Develop, coordinate, and conduct annual advocate training.
• Attend YCC monthly all-staff meetings, VAC weekly meetings/trainings, and other relevant meetings.
• Complete 24-hour domestic violence core training and 40-hour rape advocacy training.
• Adhere to all policies and procedures stated in the Employee Handbook and any applicable Policy and Procedure Manual. 

MARGINAL DUTIES & RESPONSIBILITIES 

• Perform other functions as necessary or as assigned.

NATURE OF WORK CONTACTS

• Interact and communicate in a professional and effective manner with all levels of employees, management, executives, vendors, clients, and external partners.

TRAINING & QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or equivalent in Social Work, Social Sciences, or Industry-related field. Social Service Worker License is highly recommended. An equivalent combination of practical and academic experience may be substituted.
• Requires 3-5 years of experience working with individuals and families in crisis, or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities.
• Valid driver’s license required. 
• Must have an understanding of sexual assault and domestic violence issues, knowledge of community resources, and the ability to facilitate support groups.  
• Outstanding interpersonal relationship-building and employee coaching skills.
• Excellent communication, presentation, and interpersonal skills.
• Computer literacy including MS Office products: Word, Excel, Outlook, Power Point.
• Exceptional time-management, planning, and administrative skills.
• Demonstrate a high level of diplomacy, sound judgment, and discretion when dealing with clients and other department staff.
• High degree of energy, self-motivation, and flexibility with work schedule.    
• Strong work ethic with a professional, positive attitude.
• Demonstrated commitment to achieving the organization’s goals and objectives.
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work is generally performed in an office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees.
• The employee is regularly required to: perform repetitive wrist, hand, and/or finger movements, feel the attributes of objects, grasp, push, and reach with arms or hands.
• Must be able to occasionally move objects of 15 lbs.

Under the direct supervision of the Shelter Support Staff Coordinator and the general guidance of the Shelter Manager, perform a variety of tasks to assist the Crisis Center including but not limited to answering the 24-hour crisis line.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answer the 24-hour crisis line, agency lines and doors according to the center policy. Document all crisis calls in client database/crisis binder and dispatch domestic violence and rape advocates when called to do so.  
• Monitor the overall security and safety of the shelter and its residents.  Conduct regular room checks to ensure safety and cleanliness, and thoroughly inspect rooms for unallowable items, such as medications, weapons, and cleaning supplies.  Assist with keeping shelter spaces clean and well. 
• Complete appropriate forms on all clients checking in and out of the shelter. Complete thorough and appropriate safety planning.  Issue client needed hygiene products and linens. 
• Accurately fill out forms when performing duties, including logging/entering calls, room checks, monitoring meals, and logging medications or preparing rooms after client exits.
• Provide crisis intervention and support to clients and document interaction.  Contact emergency personnel when needed.  Refer clients to Case Manager for follow-up support.
• Utilize the Trauma-Informed Care model while interacting with clients.  Support clients in adherence to shelter guidelines, policies and procedures of the YCC in accordance with this model, and support shelter clients during their stay.       
• Follow the policies and procedures of the CACFP program and maintain correct records for the client meal program. 
• When working overnight shift, hold nightly meetings to address issues on the floor and conduct nightly bed checks.
• Complete daily shift reports and document shift information in client database.
• Maintain a supply of intake packets as well as necessary items in the shelter such as hygiene and linens and assist with keeping storage spaces orderly.  Ensure files and records are organized and maintained.  
• Assist VAC Manager, Shelter Manager, Shelter Support Coordinator or Shelter Support Lead with reports as requested.
• Attend meetings/trainings as required. 
• Complete 24 hours of Domestic Violence training during the first year of employment, and an additional 16 hours each year thereafter.  Provide documentation and accurately track training hours.
• Adhere to all policies and procedures stated in the Employee Handbook and any applicable Policy and Procedure Manual. 

MARGINAL DUTIES & RESPONSIBILITIES 

• Perform other functions as necessary or as assigned.

NATURE OF WORK CONTACTS

• Interact and communicate in a professional and effective manner with all levels of employees, management, executives, vendors, clients and external partners.

TRAINING & QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED; Secondary education/training in Social Work, Psychology, Sociology or related field is preferred.
• Experience working with women/men and children who have been traumatized or in crisis is preferred.
• Must be able to successfully pass a yearly criminal background check.
• Excellent communication and interpersonal skills.
• Computer literacy including MS Office products: Word, Excel, Outlook, Power Point.
• Exceptional time-management, planning, and administrative skills.
• Demonstrate high level of diplomacy, sound judgment, and discretion when dealing with clients and other department staff.
• High degree of energy, self-motivation, and flexibility.    
• Strong work ethic with a professional, positive attitude.
• Demonstrated commitment to achieving the organization’s goals and objectives.
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work is generally performed in an office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees.
• The employee is regularly required to: perform repetitive wrist, hand and/or finger movement, feel the attributes of objects, grasp, push, and reach with arms or hands.
• Must be able to occasionally move objects of 50 lbs.